Customer Spotlight: Marcus Viana

By Dipa Gandhi • July 24, 2025

Viviane’s Cleaning & Restoration & Leal Restoration Services

A Decade of Dedication and Growth

When Diane and Dipa from the 99 Calls team recently connected with Marcus Viana, it was a great opportunity to reflect on how far his businesses have come since he first partnered with us in 2013, and to hear firsthand how he continues to grow and juggle multiple responsibilities as a business owner and family man.

Marcus, who immigrated from Brazil, has built not one, but two successful service businesses, while supporting his wife through nursing school and raising two children. His story is a powerful testament to resilience, entrepreneurial spirit, and unwavering dedication to his family.

Building Viviane’s Cleaning & Restoration

In 2013, Marcus & his wife, Vivian, partnered with 99 Calls to grow Viviane’s Cleaning & Restoration, their house cleaning business. Starting with organic SEO services, they placed their trust in a long-term strategy to build an online presence. Over the years, we’ve had the pleasure of watching Marcus & Vivian’s website traffic grow steadily and their lead volume increase.

Today, Viviane’s Cleaning & Restoration thrives through:

Organic SEO: High-ranking website, Google Business Profile (GBP) optimization, on-page and off-page SEO
Local Services Ads (LSA): Bringing in high-quality, verified leads

The team at 99 Calls has helped Viviane’s Cleaning & Restoration generate over 6,800 leads through organic SEO and LSA lead generation campaigns.

Marcus & Vivian’s consistency with quality service delivery and commitment to customer satisfaction have helped them earn a strong reputation and loyal clientele throughout Eastern Massachusetts.

Launching Leal Restoration Services

Viviane’s Cleaning & Restoration added water damage restoration services many years ago when Marcus became certified in remediation services. As demand grew, Marcus recognized the need to separate the service from the cleaning business and build a dedicated brand. That’s when Leal Restoration Services was born.

Once again, he turned to 99 Calls to generate leads for this new business. An additional website was built, and an LSA campaign was launched.

In the initial two months, 99 Calls generated 11 water damage restoration leads in Massachusetts through LSA for Leal Restoration Services.

See Marcus’s perspective on working with 99 Calls

I’m with them 12 years, and I wanna stay with them for the rest of my life…….

A Lasting Partnership

At 99 Calls, we don’t just generate leads, we build partnerships. Watching Marcus grow from a new business owner in 2013 to a successful entrepreneur with two thriving service companies has been incredibly rewarding.

His journey and our mission to help businesses are aligned and built on: