How Clutter Monkeys, LLC Earned Over 100 Google Reviews in Less Than a Year

In the competitive world of home services, customer reviews can make or break a business. Today, we sit down with Matthew from Clutter Monkeys, LLC, a junk removal company in  Salado, Texas, who has achieved an impressive milestone: over 100 Google reviews in less than a year. Matthew shares his strategies, insights, and advice for businesses looking to boost their online reputation.

Creating Personal Connections

Matthew believes that the key to obtaining five-star reviews begins with the first point of contact. “As soon as the customer calls, you need to be in the right mindset to take that call and provide the best service possible,” he explains. This includes being empathetic to customers’ needs and creating a personal connection right from the start.

The Importance of Timing

When it comes to asking for reviews, Matthew emphasizes the importance of timing. “I ask in person, so the customers are expecting it. Our backend software, Jobber, includes a post-visit link for reviews that directs customers to our Google site. I let them know that if they think we’ve earned it, I’d appreciate their feedback.” This direct approach makes customers feel appreciated and increases the likelihood of receiving a review.

Ensuring Five-Star Service

As Clutter Monkeys has expanded and hired more team members, maintaining a high standard of service is paramount. Matthew shares, “It really boils down to hiring the right people. I involve my family in the business, and their mindset aligns with mine: customer service is king.” This focus on customer satisfaction has helped them achieve a solid reputation, leading to positive reviews.

Handling Feedback, Good or Bad

While it’s common to receive feedback from satisfied customers, Matthew acknowledges that not every review will be five stars. “Since we started, we’ve only received two under five-star reviews. One was a learning opportunity for my son, who didn’t call ahead when he was late. We corrected that. The other review was a bit unclear, but it happens.” By approaching feedback as a chance for improvement, he ensures that Clutter Monkeys continues to grow.

Tracking Reviews Across Platforms

Currently, Matthew tracks reviews manually across various platforms like Google, Yelp, and Angi. “I check reviews every night and try to cross-post them if possible. If I can’t, I just keep moving forward,” he says. This diligence helps him maintain an awareness of how his business is perceived across multiple channels.

The Impact of Reviews on Business Growth

Matthew is confident in the impact that online reviews have on lead generation and conversions. “Absolutely 100%. Some people view reviews as a gauge of whether a company is worth their time. When they see five-star reviews and detailed feedback, they’re more likely to choose us,” he explains. The positive experiences shared by customers help build trust and attract new business.

Tips for Other Businesses

For new or established businesses striving to obtain five-star reviews, Matthew has one clear piece of advice: “Ask for them. The worst the customer will say is no, and that won’t hurt you. Let them know that their feedback helps in the long run. If you’ve earned that five-star review, don’t hesitate to ask for it.”

Conclusion

Matthew’s approach to earning Google reviews serves as a valuable lesson for businesses in the service industry. By fostering personal connections, timing requests effectively, and continuously striving for excellence, Clutter Monkeys, LLC has built a strong reputation and a loyal customer base. As Matthew aptly puts it, “Customer service is king,” and it’s clear that this mindset is paying off for his business.