Co-founder of 99 Calls, Fred is president and head of IT and development. Automation plays a huge role in making lead generation via SEO practical and affordable for local small businesses, and Fred is the architect and chief developer of the 99 Calls computer systems. Google, and marketing in general, is ever changing and Fred dedicates significant time and energy learning, adapting, experimenting, and implementing new techniques to keep our customers’ online presence up to date and out in front.
When not working Fred enjoys watching his sons play soccer, running, learning new things, and exploring new places with his wife Diane. Fred has BS in physics from Rensselaer Polytechnic Institute in Troy, NY and an MS in Electrical Engineering from UMASS Amherst.
With a BS degree in rehab counseling and an MS in OT, Diane has worked in many health care settings including hospitals and schools. In 2004 she purchased a small window cleaning business with two employees and grew it into a commercial cleaning company with 30 employees. She sold it in 2010 to join Fred in launching 99 Calls with the goal of helping small businesses grow via cost-effective lead generation and now oversees daily operations. Although therapy and lead generation are vastly different, at their core is the desire to help people to succeed, in business and in life.
When not at work, Diane stays busy with her two teenage sons, cheering on the soccer fields and supporting various school and volunteer activities. She enjoys time with family and friends, cooking, reading, traveling and learning about other places and cultures.
Dipa is a biologist turned SEO Analyst who loves organic SEO and lead generation, with a knack for SEO of service area businesses. Having over 7 years of solid SEO experience with 99 Calls, she’s helped over a thousand small businesses grow through website optimization, organic placement, maximizing lead results through listings management and social media platforms. She is a perpetual learner, constantly pursuing new trends and best practices. Her certifications include Google My Business Basics and Google Adwords.
Beyond the team at 99 Calls, Dipa is a co-founder of Friends of India Wilmington and an active contributor at Housing Families, Malden. She can be found on sidelines of tennis courts and soccer fields watching her two boys play, and enjoys time with family and friends, watching movies, hosting dinner parties, traveling, and keeping up with the real estate market.
After working in the vacation rental industry for years, Danielle's interest in marketing and extensive background in customer service lead her to 99 Calls. Over the past three years, Danielle has used her creativity and for passion for design to enhance websites and other digital materials. Her dynamic skill set allows her to serve many roles, including Lead Generation Specialist, Content Writer, and Account Manager. She has a true passion for helping local businesses flourish and finds that helping others succeed is one of the greatest aspects of working at 99 Calls.
When she's not making websites and marketing materials look spectacular, Danielle, enjoys creative projects at home, such as painting and refinishing furniture. She also loves spending quality time with her family, boating and relaxing by the pool.
While taking time off from the workforce to be a full-time CEO of a household with two young kids, Kristen went to school and earned an Associates Degree in Business. She rejoined the workforce, armed with new knowledge and 15 years’ experience in the customer service industry. Kristen now utilizes her skills and passion to help small businesses reach their full potential. What she loves about her lead customer service specialist role at 99 Calls is the opportunity to continuously learn something new and pass that knowledge on to our customers.
Kristen spends her free time hanging out with her family, going on local adventures, traveling and attending concerts. She’s recently traveled to Ireland and is planning a trip to Costa Rica.
Kathy has been a valued member of the 99 Calls team since March of 2016. Most of our customers instantly recognize her cheerful voice on the phone. Kathy handles phone lines, accounts receivable and important correspondence necessary to get sites and listings up and running optimally. If you’ve got a question about your account, Kathy will figure it out! She comes to work every day with a contagious, sunny disposition. Customers and the team here at 99 Calls benefit from Kathy's kindness and positive, can-do attitude.
Transplanted from the cold, brutal Wisconsin winters 8 years ago, Kathy loves Florida living, including boating, walking the beaches, the beautiful west coast sunsets, and even the gators! She also spends time digging in her garden and taking care of her two dogs, Molly and Lily.
Crystal joined the 99 Calls team in December of 2018. Prior to spending the past year tending to her two little ones. Crystal gained vast technical support knowledge as a Tech Expert for Verizon Wireless. Crystal has been in the customer service industry for 8 years. Her attention to detail and problem-solving abilities have enhanced the team. Her achievement of Google Ads certification allows her to fully maximize customers' potential to succeed using pay per click advertising.
In her free time, Crystal loves to bake and work on craft projects with her kids. She spends her time making memories with her family and friends and off-roading at the local mud hole.
Lori's career began in the hotel industry in 1998 on a temporary assignment. She loved it so much that she made it a goal to learn everything she possibly could about the industry. She worked her way from Front Desk Associate to Night Auditor to Assistant GM and eventually to General Manager of several hotels. She particularly excelled in sales, first as Sales Manager, then Director of Sales and later, Regional Sales Director. After 20 years in hotels, she was ready to take on a new challenge, one that wasn't as demanding of her time. At 99 Calls, Lori enjoys her role as a lead specialist, helping people and providing exceptional customer service.
Lori's passions are family, the beach, animals and nature. In her free time, she enjoys spending time at the beach or just chilling at home cooking, watching movies or handing out with her dog and cat.
Jessica has joined our customer success team after providing excellent customer service in a variety of settings, including call centers and health care facilities for over 10 years. Her strong work ethic has guided her in the industry since the age of 16. She was recognized quickly for her ability to find solutions for customers and handle escalated concerns and questions. Here at 99 calls, she is often on the front line of incoming inquiries and helps answer questions of 99 calls customers.
Jessica most enjoys her role as a new mother and the daily learning that brings. She has always been family-oriented, and is busy either visiting family or attending family functions on the weekends. When at home, Jessica enjoys relaxing and preparing for the busy week ahead!